Shipping, Returns & Sizing FAQ

What Are Your Shipping Rates?

We are currently shipping only to the U.S.

Standard USPS Mail or FedEx (with delivery within 2-3 business days to most locations):

U.S. Shipping Rates:

Orders Between $0 and $49.99 – $4.99
Orders Between $50 – $99.99 – $6.99
Orders Between $100-$149.99 – $9.99
Orders Between $150-$199.99 – $14.99
Orders Between $200-$249.99 – $19.99
Orders over $250 are shipped for free in the U.S.

Do You Accept Returns?

We are currently accepting returns for manufacturer's defects only.

If you have an issue with a product, please contact us at: Info@SplendidPuppy.com, or send us a message using the form at our Contact Page.

Where Are You Located?

Splendid Puppy is located in both beautiful downtown Traverse City, Michigan and historic Mt. Vernon, Missouri.

We ship most products from our warehouse in Mt. Vernon, Missouri.

How Long Will My Order Take To Arrive?

98% of our orders now ship within 24-48 hours of placement - or next business day!

If an order is time sensitive, please let us know in the "Order Notes" section of our shopping cart so that we can rush it for you.

What Information Do You Collect?

We only collect the information that you supply when you checkout - this includes shipping and / or billing address.

You do not have to create an account to purchase from us.

Do You See Or Save My Credit Card Number?

No one on our staff sees your credit card or payment information.

Additionally, your payment information does not go through our website. It goes directly to PayPal or Stripe - completely encrypted, who then send us a message saying your payment cleared.

This keeps your payment information safe.

What Kinds of Payment Do You Accept?

We accept all major credit cards. Additionally, we accept Paypal and are a PayPal verified store.

We also accept all major credit cards.

We use 256-Bit SSL encryption to ensure all the information on our site is safe.